What you need to know to convert clients into raving fans

What you need to know to convert clients into raving fans

We’ve all heard the experts say that the most important person in your business is your customer, but why do they say that? What is the real reason why? Obviously the customer brings the money into your business, and since without that there is no business, they are...
What you don’t know can hurt you

What you don’t know can hurt you

Most of us have, at one time or another, said something like “Now I’ve seen it all”. Usually just after some amazing event. That event could be good or not so good, but it is so out of the ordinary that it drags the exclamation from us. Each time we say it we have...